Strathclyde Vulcanising Services Ltd (“We”) of Unit 1, 2-4 Barrhill Lane, Twechar, Glasgow G65 9QD are committed to protecting and respecting your privacy.
In accordance with General Data Protection Regulations (GDPR), effective 17th May 2021, this policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We will only use the information that we collect about you lawfully (in accordance with the new General Data Protection Regulations 2018). Under the terms of the GDPR legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you.
Who we are
We are Strathclyde Vulcanising Services Ltd. We operate within bulk material handling industries; our expertise is rubber & PVC conveyor belts we are also the sole distributor of Weir Minerals products and associated with other key partners. Strathclyde Vulcanising Services Ltd website, is owned and operated by Strathclyde Vulcanising Services Ltd. Should you wish to access any of the information that we store about you, or wish to request we remove the data entirely, please simply email us (via the details below).
Collection of Information from our Clients.
In order to fulfil your business enquiry or / and order (for example – for attending site survey, installation or repairs), we need to know certain personal information collected at that time.
We may collect and process the following data about you: –
(1) information that you provide by filling in forms on our website (or via those on the partner websites we make use of);
(2) information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services;
(3) correspondence from you and your responses to any research surveys sent to you by us;
(4) details of transactions you carry out through our site and of the fulfilment of your enquiries and/or orders; and
(5) details of your visits to our site including but not limited to traffic data, location data, and other communication data, whether this is required for our own billing purposes or not.
It is our policy that this information is private and confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information the personal information you provide to us (where required) is stored in a secure location and is accessible only by designated staff. We will use it only for the purposes for which you provide the information under this privacy statement.
We will not sell, rent or trade to third parties any personal information you provide to us, and we will only store it for as long as is necessary to continue providing the required service(s) to you.
Security Best Practice
Our website uses SSL to help protect (and encrypt) any data sent between your browser and the site (submitted forms etc). We are also fully insured with public/product liability, employee liability, and cyber crime.
Keeping you informed
We would like to tell you by e-mail or other electronic means about our news, products and services which we believe would be of interest to you. If you do not want us to do this, simply do not check this option during the order or enquiry process or email us at any time and request removal or simply unsubscribe from our email or other communications.
Please note that by choosing not to opt-in means that we will not be able to tell you about additional benefits and services available to our current and future customers.
Computer Tracking and ‘Cookies’
However, if you select this setting, you may be unable to access certain parts of our site.
In addition to cookies, our website also makes use of ‘tracking code’ (often called beacons, or pixels) from organisations such as Google Analytics, Facebook, Linkedin, Sharpspring and Twitter. Google Analytics allows us to better understand traffic patterns and user behaviour while on our website, and the social media pixels allow us to share our news and services with you on these 3rd party platforms. None of the data collected through cookies, analytics, or social media pixels allows us to identify you as an individual (we don’t “see” any personal data about you, other than things like your IP address), and with regard things like Facebook etc, you can opt out of such tracking within Facebook’s privacy settings and won’t impact you at all if you’re not actually a Facebook user.
For more information on cookies, please visit www.allaboutcookies.org.
Partners and Data Collection/Storage
Since our business inception beginning of 2000, we have built up a sizeable mailing list, collecting emails (lawfully) through a variety of methods, primarily by allowing people to “subscribe” themselves via a form on our website and at various training and business networking events. We use SharpSpring – email marketing and automation systems to manage and store this data, and to send out occasional commercial emails to everyone who has consented to this.
In preparation for GDPR we have simplified things. We have cleaned up the data, deleted old (unused) subscribers, merged subscriber lists (into 1 simple list) re-requested opt-in consent from those who had not already explicitly given it, and reduced the information we collect (and store) to essential information such as name (optional) and email address and your business interest in specific services we provide, if you have cared to provide this.
If you have previously given your consent to receive such emails, you can choose to opt-out (or change your preferences) at any time by clicking the relevant links included in all marketing emails sent to you.
We believe the data held in SharpSpring to be safe, secure, and only available to Strathclyde Vulcanising Services Ltd for the purposes listed above.
Customer Relationship Management System
We use Big Change CRM and back-office operating system, for keeping us organised with our commitments towards our customers e.g., Getting back to you with information by a specific date about a quotation or service information request or scheduling meetings with you or emailing you on a private one to one basis (not used for bulk / mass email marketing). We adhere to all legal requirements.
Sage 50c Cloud Accounting System
We use Sage 50c Professional for our business accounting, specifically to invoice our customers for products and services that we have supplied to them under contract.
HMRC require businesses to keep company financial records for at least 6 years from the end of the last financial year, so if you have been a paying customer, then we’ll likely hold data about you on Big Change and Sage systems which was required to invoice you for the goods/services supplied.
While legally we cannot delete this data, we can make changes to the contact details etc where it is inaccurate. If you would like to see what data we hold, or you think we should update the accuracy of it, please just contact us at any time.
Giving your consent
It is important that you read and understand these statements. By ordering any of our products or services, a binding agreement between yourself (and/or your business) and Strathclyde Vulcanising Services Ltd will be created such that we can use your information in this way.
We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement.
We will not send you any unsolicited commercial e-mail unless you have given your prior consent. We will seek to act in the best interest of our customers and will not abuse our position of data controller for any commercial gain.
Should you wish to contact us regarding this privacy statement please contact us using the contact details set out at the bottom of this webpage. For the purposes of complying with GDPR, please note that our Managing Director Iain Barral is our appointed Data Protection Officer (DPO) and can also be reached directly via the contact details below.
Have we done something wrong?
If you think there is a problem with the way, we have handled your data then be aware you have the right to raise a complaint to the ICO (Information Commissioner’s Office). We would be grateful if you spoke to us about the issue first, but if you would prefer to go direct to the ICO please visit: https://ico.org.uk/.
Thank you for your trust.
Managing Director and Data Protection Officer (DPO)
Strathclyde Vulcanising Services Ltd
01236 825 853
FAO Iain Barral